Server rules
General Information
1. Acceptance of the Rules
All registered OpenMU users are required to comply with these rules. Use of openmu.ru, the game server, or related OpenMU services constitutes acceptance of the current version of these rules.
Users who do not agree with these rules must discontinue use of OpenMU services.
2. Accounts, Characters, and Virtual Assets
Accounts, characters, virtual items, game currency, character statistics, and other game data exist exclusively within the OpenMU game service.
Virtual game objects are not banking assets and have no guaranteed monetary value outside OpenMU.
The administration may modify game characteristics, balance, items, rewards, and other elements of the game world as part of project development and maintenance.
3. Account and Data Protection
OpenMU takes reasonable technical measures to protect accounts and game data, including backups and server infrastructure protection.
However, no absolute or lifetime guarantee of data preservation is provided, as no technical system can be completely protected against every possible failure, attack, or extraordinary event.
4. Player-to-Player Transactions
Private transactions between players involving permitted virtual items or game resources are performed at the participants' own risk.
OpenMU does not guarantee private transactions between players and is not required to compensate losses resulting from fraud, mistakes, or voluntary transfers of virtual assets.
Selling, purchasing, or transferring accounts is prohibited unless expressly permitted by the OpenMU administration.
5. False Reports and Defamation
Users must not knowingly distribute false information about other users, the administration, or OpenMU, or intentionally provide fabricated or manipulated evidence regarding alleged violations.
Intentional false accusations, fabricated evidence, or defamatory conduct may result in chat restrictions, warnings, temporary suspension, or permanent account suspension.
6. Reporting Violations
Rule violations, bugs, cheats, or suspicious activity should be reported through official OpenMU support channels.
Administrative decisions may be based on available evidence, server logs, technical information, Anti-Cheat data, and the circumstances of each individual case.
Server Rules
1. Conduct Toward Staff and the Project
1.1. Deliberate insults, humiliation, or aggressive disrespectful behavior directed at OpenMU staff are prohibited.
Penalty: warning, chat restriction, or temporary/permanent suspension of the character and/or account depending on severity.
1.2. Real threats directed at OpenMU staff, users, or infrastructure are prohibited.
Penalty: suspension of the character and/or account. Duration is determined according to the nature of the threat.
2. Automation and Prohibited Software
2.1. Third-party macros, bots, scripts, or other software that automates gameplay in order to obtain an unfair advantage, items, currency, experience, or other game benefits are prohibited.
This rule does not apply to client or server automation features officially permitted by OpenMU, including supported automatic gameplay features.
Penalty: temporary or permanent suspension of the character and/or account.
2.2. SpeedHack, HitHack, packet hacks, memory hacks, and other software that modifies movement speed, combat mechanics, network packets, client memory, or provides an unfair technical advantage are prohibited.
Penalty: permanent suspension of the character and account. Where necessary, access from the associated IP address or device may also be restricted.
3. Exploiting Bugs and Modifying the Client
3.1. Knowingly exploiting bugs, vulnerabilities, or unintended server behavior for personal gain is prohibited.
Examples include:
- duplicating items or game currency;
- obtaining rewards through unintended mechanics;
- bypassing server restrictions;
- manipulating network packets;
- unauthorized modification of game client memory;
- using map, character, item, or event bugs to gain an advantage.
Modifying the OpenMU client in a way that provides an advantage in combat, movement, player detection, skill usage, or other gameplay mechanics is prohibited.
Performance optimization by disabling certain visual effects may only be permitted where explicitly allowed by the OpenMU administration.
If the client integrity system or Anti-Cheat identifies a file as required, unauthorized modification or replacement of that file is prohibited.
Penalty: temporary or permanent suspension of the character and account. Serious violations may also result in IP or device restrictions.
When submitting a player report concerning cheat software, the administration may require video evidence that clearly demonstrates the suspected violation.
A screenshot alone may be insufficient to establish the use of prohibited software.
The administration may also rely on server logs, Anti-Cheat telemetry, and other technical information; therefore, player-submitted video is not the only possible form of evidence.
If you discover a serious bug or vulnerability, stop using it and report it to the OpenMU administration. Useful and verified vulnerability reports may be rewarded at the administration's discretion.
4. Communication Between Players
4.1. Incitement of ethnic, racial, or similar hatred and targeted degradation of users on such grounds are prohibited.
Penalty: chat restriction or temporary/permanent suspension of the character/account.
4.2. Systematic insults, harassment, and excessively aggressive behavior toward other users are prohibited.
Penalty: chat restriction or suspension of the character/account.
Common competitive game expressions such as "noob" and similar remarks will generally not be treated as serious violations by themselves, unless they form part of systematic harassment.
4.3. A user's relatives, family members, or other close persons must not be used as targets of insults, threats, or humiliation.
Penalty: chat restriction or account suspension for a period determined by the administration.
4.4. Advertising other MU Online servers through game chat, private messages, or other OpenMU services is prohibited.
Penalty: temporary or permanent suspension of the character and account.
4.5. Direct insults, humiliation, or threats involving another user's relatives or close persons are prohibited.
Penalty: chat restriction or suspension of the character and account.
Additional Information
These rules cannot describe every possible situation in advance.
In situations not specifically covered by these rules, the OpenMU administration may make a decision based on the circumstances of the violation, its consequences, technical evidence, the user's previous violations, and generally accepted standards of conduct.
The administration may consider the severity of the violation, repetition, intent, and its impact on other players and the operation of the server.
These rules may be updated as OpenMU develops. The current version will always be published at openmu.ru.
Terms of Service
1. Acceptance of Terms
OpenMU (openmu.ru) provides access to its game server, website, and related services subject to these Terms of Service.
By using the OpenMU website, game server, or related services, you confirm that you have read and accepted these terms.
OpenMU may update these terms from time to time. The current version will always be available at openmu.ru. Continued use of the service after changes are published constitutes acceptance of the updated terms.
These terms are governed by the applicable laws of the Republic of Moldova.
2. Description of the Service
OpenMU provides users with access to the MU Online game server, the openmu.ru website, account services, gameplay features, rankings, Library, downloads, the WCoin C system, and other related project services.
All services are provided on an "AS IS" and "AS AVAILABLE" basis.
OpenMU does not guarantee permanent or uninterrupted availability. Maintenance, updates, network problems, third-party actions, attacks, hardware failures, and other circumstances may temporarily affect individual features or the entire service.
3. Registration and Accounts
Registration of an account may be required to use certain OpenMU features.
Users are responsible for providing accurate information required for registration and use of the service.
Users are responsible for protecting their login, password, and other authentication information.
OpenMU reserves the right to restrict, suspend, or terminate an account in cases involving violations of these terms, project rules, abuse of the service, fraud, or activities that threaten the security of OpenMU or other users.
4. WCoin C
WCoin C is an internal digital game currency used by OpenMU.
WCoin C may only be used through features provided by the OpenMU game server and related services.
WCoin C may be credited following a successful payment, as part of promotions, rewards, events, or through other methods provided by OpenMU.
WCoin C is not a banking currency and is intended solely for use within the OpenMU game service.
Available uses of WCoin C, prices of virtual items and services, and available content may change as the project develops.
5. Payments
Users may purchase WCoin C and other available digital products through payment methods offered on the OpenMU website.
Payments may be processed by third-party payment providers. OpenMU does not store full payment card information or other complete payment credentials submitted directly to a payment provider.
OpenMU may retain a transaction identifier, amount, payment status, date, associated account, and other technical information required to process payments, credit WCoin C, prevent fraud, and provide customer support.
6. Refund Policy
WCoin C, virtual items, game services, and other digital products provided by OpenMU are digital content.
Once WCoin C has been successfully credited or another purchased digital product has been delivered, payments are generally non-refundable, except where otherwise expressly required by applicable law.
If a payment was completed but WCoin C was not credited, was credited incorrectly, or another technical issue occurred, the user should contact OpenMU support.
By making a payment, the user confirms that they understand the digital nature of the purchased product and agree to these terms.
7. Account Security
Users are responsible for the security of their accounts.
Do not share your password with other people, and do not use the same password for OpenMU and unrelated services.
OpenMU representatives should never request the password to a user's account.
Selling, purchasing, or transferring accounts is prohibited unless expressly permitted by the OpenMU administration.
If unauthorized access is suspected, the user should change the account password and contact OpenMU support as soon as possible.
8. User Conduct
Users must not engage in activities that violate applicable law, compromise project security, or interfere with the normal operation of OpenMU.
- using the service for fraud or unlawful activities;
- attempting to gain unauthorized access to another user's account;
- interfering with the website, game server, or network infrastructure;
- exploiting server vulnerabilities for personal advantage instead of reporting them;
- distributing malicious software or malicious links;
- publishing another person's private information without permission;
- threatening or systematically harassing other users.
Additional gameplay rules, restrictions, and penalties may be published separately by the OpenMU administration.
9. Changes to the Game Service
OpenMU is an evolving game project. Gameplay mechanics, balance, item characteristics, monsters, events, rewards, WCoin C features, and other elements may change as part of server updates and development.
Such changes do not by themselves constitute grounds for a refund for previously delivered digital products, except where otherwise required by applicable law.
10. Trademarks and Materials
Names, trademarks, images, game materials, and other intellectual property belong to their respective owners.
OpenMU is an independent game project.
11. Contact Information
For questions regarding the service, accounts, payments, or these terms, please contact OpenMU support through openmu.ru.
Privacy Policy
1. General
OpenMU respects user privacy and takes reasonable technical and organizational measures to protect user information.
2. Information We May Collect
When using OpenMU, the following information may be processed:
- email address and account information;
- account and character identifiers;
- character and gameplay information;
- game transaction history;
- WCoin C transaction information;
- IP address and connection information;
- device type, operating system, and browser information when using the website;
- authentication, security, and technical diagnostic logs;
- information voluntarily provided when contacting support;
- technical information related to payment transactions.
3. How We Use Information
Collected information may be used to:
- register and maintain user accounts;
- provide access to the game server;
- authenticate users;
- credit and maintain WCoin C balances;
- process payment transactions;
- operate website and game features;
- display rankings and other game information;
- provide technical support;
- detect cheating, fraud, and abuse;
- protect users and OpenMU infrastructure;
- diagnose errors and technical problems;
- improve OpenMU services.
4. Payment Information
Payments may be processed by third-party payment providers.
OpenMU does not store full payment card details submitted directly to a payment provider.
OpenMU may retain technical transaction information, including a transaction identifier, payment amount, payment currency, status, time, and associated account where necessary.
5. Third-Party Services
OpenMU may use third-party services required to operate the project, including:
- hosting and server infrastructure;
- payment providers;
- network and security services;
- monitoring systems;
- analytics and technical services.
Such providers receive only information reasonably necessary to perform their relevant functions.
6. Cookies
openmu.ru may use cookies and similar technologies for authentication, user preferences, security, and proper website functionality.
7. Sharing of Information
OpenMU does not sell users' personal information to third parties for direct marketing purposes.
Information may be shared or made accessible where necessary to operate the service, process payments, provide security, or comply with applicable legal requirements.
8. Security
OpenMU takes reasonable measures to protect accounts, game data, and users' technical information.
However, no method of transmitting or storing data can guarantee absolute security.
9. Children's Data
OpenMU is not intended for children under the age of 13. OpenMU does not knowingly seek to collect personal information from children under 13.
10. User Rights
Users may contact support regarding access to, correction of, or deletion of their personal information, where such action is technically possible and permitted under applicable law.
Certain information may be retained for a necessary period where required for security, fraud prevention, dispute resolution, or legal compliance.
11. Changes to This Privacy Policy
OpenMU may update this Privacy Policy from time to time. The current version will always be available at openmu.ru.
12. Contact
For questions regarding privacy or data processing, please contact OpenMU support through openmu.ru.
Refund Policy
WCoin C, virtual items, game services, and other digital products provided by OpenMU are digital content.
After a successful payment, the corresponding amount of WCoin C is credited to the associated user account.
Once WCoin C has been successfully credited or another purchased digital product has been delivered, payments are generally non-refundable, except where otherwise expressly required by applicable law.
Using some or all of purchased WCoin C, including spending it on virtual items or game services, constitutes use of the corresponding digital product.
If funds were charged but WCoin C was not credited, was credited in an incorrect amount, or another technical error occurred, the user should contact OpenMU support.
Support may request a transaction identifier and other technical information necessary to verify the payment.
By making a payment, the user confirms that they have read and accepted this Refund Policy, understand the digital nature of WCoin C, and agree to these conditions.